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Children's Museum Of Pittsburgh Employees Allege Racism, Mistreatment Of Workers

Katie Blackley
90.5 WESA
Visitors to the Children's Museum watch an eclipse in 2017.

About 100 current or former employees of the Children’s Museum of Pittsburgh have signed an open letter charging the 37-year-old institution with racism and poor treatment of workers.

Credit Courtesy of Will Tolliver Jr.
Will Tolliver Jr., a former Children's Museum employee, wrote the open letter calling out the institution.

“Black lives simply do not matter to the museum’s leadership,” says the letter, written by Will Tolliver Jr., the museum’s former manager of early-childhood education.

Tolliver and dozens of other employees were furloughed in March because of the coronavirus pandemic. Their positions were later eliminated by the museum as the virus flared up again, two weeks before he released the letter on social media, on July 31.  

But Tolliver, like other signers, said this isn’t about lost jobs.

“We’re not angry that we got laid off," he said. "We’re passionate because we’ve seen a pattern of disrespect and dismissiveness toward people of color ... staff, employees, students and educators, and our allies who have tried to speak up for them in the past."

"The letter touched on a lot of things that we collectively had been trying to address for a few years"

The letter alleges that while the museum seeks partners in the Black community and the funding that goes with them, it doesn’t fully support those programs or genuinely try to connect with Black students and educators. And it said the museum often ignores or punishes employees who voice grievances.  


“It touched on a lot of things that we collectively had been trying to address for a few years since I’ve been there,” said visitor-services manager Jordan Robinson. 


In a statement, the Children’s Museum said Tolliver’s letter was filled with “false claims and misleading statements.” The museum said it is “extremely proud” of its record of serving and partnering with Black and underserved communities, and that it remains committed to equity and access for visitors, staff and partners.

In a follow-up statement issued Thursday, the museum said, “We acknowledge that there are problems in our organization that we have the opportunity to work on more earnestly, creatively, and collectively than ever before.” It added, “The open letter has accelerated this work.”

"We acknowledge that there are problems in our organization that we have the opportunity to work on more earnestly"

A day later it pledged a number of changes, including the creation of a board committee focused on diversity, a series of "engagement sessions" to discuss concerns about racial equity, and the release of a blueprint for addressing such issues in the future.  

"Children’s Museum has a long history of programs that support Black families and children and we know that by expanding this work we can be an even better ally," said the museum's executive director, Jane Werner, in a statement.  


Founded in 1983, the Children’s Museum welcomes some 300,000 visitors a year to its classes, workshops and hands-on exhibits. Its campus includes its main building and the Museum Lab, a facility targeting children 10 and older that opened in an historic former Carnegie Library branch location in 2019. With a budget of $8.4 million, it's among Pittsburgh’s largest cultural institutions. Its advisors over the years have included Fred Rogers.

Like most large cultural institutions in Pittsburgh, which is itself a majority white region, the museum’s patrons and leaders are mostly white. The museum’s stated values include a “commitment to diversity,” and some in the community said it adheres to them. Tenants in Museum Lab include the Manchester Academic Charter School middle school, with its 132 students, almost all of them Black. “It’s been a great experience for us,” said MACS CEO Vasilios Scoumis. “The museum has been very open to us.”

In terms of the artists it employs, museum spokesman Max Pipman said that of the 50 artists it has hired for its long-running Tough Art and F.I.N.E. Art programs, 37 have been Black or LGBTQ.

But as of this week, about 100 current or former employees had signed the open letter – double the staff still employed by the museum, which the pandemic has kept shuttered since March. The vast majority of signers were former employees rather than current staff, but most signed by name, a rare move in the small world of Pittsburgh’s nonprofit cultural institutions.  

In all, WESA spoke with 11 current or former museum employees. While they praised much of what the museum does, they said there is often a big gap between its practice and its ideals.

“The dissonance between that sort of nurturing image that leadership projects and the lack of those qualities demonstrated by those leaders is particularly jarring,” said Talia Stol, a former researcher with the museum who signed the letter.

The letter's author, Tolliver, is Black and a rising star in the world of nonprofit education. Before joining the Children’s Museum, in 2018, he’d worked for groups including Pittsburgh Parks Conservancy and Grow Pittsburgh. He’s now a full-time contractor with PBS, working on programming on race and racism for children, parents and educators. At the museum, he was manager of early-childhood learning.

Children’s Museum executive director Jane Werner praised Tolliver in a January 2019 profile on the Pittsburgh-based website Kidsburgh. “Will takes a layered-on approach and has risen to the occasion in many moments,” she told the site. “His work around love and forgiveness stands out. … He is a unique and wonderful talent.”

“In the … artist/educator world that I run in, you hear about Will being really sort of exceptional, talented, and clever and good at what he does,” said Dave English, a local puppeteer and educator who has worked with the Children’s Museum, and who also signed the letter.

Tolliver, 28, lives on the North Side, a block from the museum’s campus. “That’s where I rooted myself because I love that place!” he said.

"Our leadership wanted to cancel the programming because it wasn't making any money"

But several allegations in his open letter concern Tolliver himself. In it, Tolliver says the museum’s furloughs early in the pandemic affected “the only Black employee in a leadership role” – Tolliver himself. He writes that most of the museum’s Black, Indigenous and employees of color “hold cleaning or service positions — jobs the Museum’s leadership views as less valuable to the museum community.”

Museum spokesperson Pipman said the museum values all its workers: “Our team is our family.” Prior to the pandemic, Pipman said, the museum had about 200 employees, of whom one-third were nonwhite. After the furloughs, the figure was about 12 percent nonwhite. But, he said, in the layoffs, “Based on race, no one was singled out.”

Among Tolliver's other concerns, meanwhile, was a move to end his work with two Pittsburgh Public Schools pre-school classes held at the museum. He said the work involved “social-emotional learning and identity education.”

"The staff was very discontented"

“We would focus on educating those young learners about different types of people in the world. And we would focus on using the artifacts in the museum as catalysts for them to learn that,” he said. The children also helped prototype new exhibits, he added.

“Our leadership wanted to cancel the programming that my team did for them because it wasn’t making any money,” he said.

The museum says it takes pride in the program, which it hails as being one of the first pre-K programs hosted inside a museum. And while Tolliver’s work on the program was funded with a grant that eventually expired, the museum says it continues a full partnership with the two Pittsburgh Public School pre-K classrooms. 

Other former employees WESA spoke to seconded concerns in the letter. Stol, the former researcher, said at a meeting last year, she described some of the museum’s equity-related work to a museum partner. Afterward, she said, she received a message from museum leadership through her supervisor. She said she was told that leadership “does not want the museum positioning itself as prioritizing equity and diversity, that we should not be pushing that message, in our conversations internally or externally.”  


The museum denies any of its leaders sent such a message. And when reached by WESA, the supervisor said Stol’s account didn’t capture the entire story. 


The supervisor said the message she was conveying from leadership was that the museum wanted partner organizations with more expertise in diversity and equity work to take the lead on such efforts, with the museum using its expertise in innovation to support those partnerships.  


Those who spoke to WESA about signing the letter say they were dissatisfied with museum leadership. 


“The staff was very discontented,” said P.J. Zimmerlink, a curator who worked at the museum for five years until the recent layoffs.

"It wasn't about being offended. It was about a feeling of personal safety and security"

Other worker complaints included understaffing of afterschool programs and off-site initiatives primarily serving Black children and families. Molly Dickerson staffed the museum’s MakeShop, and the Buzzword language-building program for preschoolers in Homewood.

Buzzword is a grant-funded partnership involving several local institutions who rotated responsibility for the monthly events, including the Pittsburgh Cultural Trust. Dickerson said the other partners often sent two or three staffers even to sessions they were not programming. But although all the partners received the same funding, she said she was usually the lone Children’s Museum staffer in attendance.  


“It looked good that they supposedly had programmatic diversity, but in reality that support wasn’t really there. And the dedication to those relationships and communities wasn’t really authentic,” Dickerson said. She said that after she complained to museum leadership about Buzzword staffing, a part-time worker was budgeted for but never assigned.  


Museum spokesperson Pipman responded that no programming partners had complained about Buzzword staffing. “Typically that program is well-staffed with one person,” he said. Staffing, he added, “is always going to be a challenge in any organization.”  


Multiple current and former employees criticized the museum’s handling of training sessions on inclusion, diversity, and antiracism. Former visitor-services manager Robinson said workers in her department – among the employees who deal most closely with the public -- were typically unable to attend the sessions because they were held during museum hours.

Several current or former staffers added that management-level employees were often scarce at such trainings.

Pipman said the museum does value the trainings. “We want everyone to be involved,” he said. “We look at those trainings as mandatory and very, very important.”

Pipman acknowledged, however, there were “times when we could have done a better job” on getting full participation, and said the museum would work to improve the inclusion of part-time employees and visitor-services staffers. He said staffers — managers included — were sometimes unable to attend due to travel, illness, or other conflicts. But he added that participation in recent months had been “100 percent.”

In his letter, Tolliver alleged that museum employees with grievances are often ignored or retaliated against. Several former or current staffers WESA interviewed said they feared voicing complaints to museum leaders.

Several cited a series of events that occurred after the Tree of Life synagogue shooting, in 2018. Tolliver says that he and two other employees objected that the museum’s response – to promote “kindness” with a week of free admission and other programming -- felt like “marketing,” and that talk of kindness didn’t “fit the reasoning why we were opening our doors.” 


Tolliver said he’d sought “to change the language to be ‘a week of solidarity’ because that’s what we were doing: We were standing in solidarity with our community, with the people that visited the Tree of Life and worshipped at the Tree of Life.”  


“We were then yelled at and reprimanded by leadership and told it wasn’t our job and it wasn’t our place and that we should do our work,” he said.  


Tolliver said he and two other employees who complained were assigned outside their job descriptions to staff XOXO, a pop-up exhibit about kindness that appeared in locations around town (and one that Tolliver himself had helped develop). Tolliver said that assignment amounted to a form of punishment.  


The museum sharply contested Tolliver’s account. It said multiple departments and numerous other museum employees were also assigned to support the pop-up exhibit, as part of the entire organization’s response. 


Pipman said that after the shooting, the museum "did our best to quickly find a way to help children process this horrific tragedy and help families discuss the shooting with their kids so they could better understand.”   


“Children may need help understanding complex issues, such as violence, politics, religion, guns, or attacks where they all intersect,” he said. “We’ve seen that creating a way to talk about kindness and compassion resonates, and we’ve shared that message after the Sept. 11th attacks, after the Tree of Life shooting, and after the killing of George Floyd.” 

Credit Kathleen Davis / 90.5 WESA
90.5 WESA
The Children's Museum Museum Lab opened in April 2019.

Tolliver’s letter also criticized the museum’s policies on visitors wearing hate symbols, like Confederate flags. Staff meetings on the subject were held in the months following events like the Tree of Life shooting and the 2017 “Unite the Right” rally for white nationalists in Charlottesville, Va.  


Museum policy requires that a visitor wearing clothing with messages inappropriate for a “family facility” be asked to cover up the message in some way, or else to leave.   


In one meeting, said former museum researcher Talia Stol, a staffer asked leadership why the same shouldn’t apply to hate symbols.  


“There was a reluctance to agree to that, even though people in the room were sort of saying, ‘Isn’t there a way to couch it in terms of what we’ve already stated in writing, that we as an institution, value and require?’” Stol said. Instead, staffers were told that those who felt uncomfortable around such symbols could leave the floor temporarily.  


Stol says she objected to that approach. “I was trying to emphasize the point [that] it wasn't about being offended. It was about a feeling of personal safety and security,” she said.  


Pipman said that "We have a policy” on visitors displaying offensive messages. “It is written. We all work to enforce it the best we can."  


“Space and a list of endless possibilities doesn’t allow us to list every potential hypothetical in writing, and we handle it on a case by case basis,” he said. “In the case of hate symbols, like a swastika, that would be inappropriate for a children’s museum.” 


The discussion is not hypothetical. Several staffers mentioned a couple who visited the museum with Confederate flag tattoos. Robinson, the former visitor-services supervisor, said staff and visitors complained last summer when a man entered the museum wearing swastika patches on his jacket. She said her supervisors in the visitor services department were informed.  


“What we were told was that if he’s not causing a commotion, or whatnot, then there’s basically nothing wrong,” she said.  


But Robinson said museum management responded differently when a Black woman entered wearing a shirt conveying a Black Lives Matter-themed message. There were a few visitors that were upset about this shirt, and it followed up the chain of command, and she was actually told to change her shirt or leave.  


Pipman said a Black Lives Matter message would not violate museum policy. 


The museum calls case involving hate symbols “extremely rare” and said it has no record of the events Robinson describes. Pipman says that anytime there is a complaint from a visitor, or if someone is asked to leave, it should be documented with an incident report, and that none are on file in relation to these claims. (As for the Confederate flag tattoos, Pipman said, “There was word of a Confederate tattoo but no complaints from anyone on the floor” or visitors.) 


But Caitlyn Arroyo-Myers, who was a senior visitor services associate at the time, said that while the museum has incident reports, “they are for things like theft,” or cases in which a dispute with a guest becomes heated. The man in the swastika jacket, who Arroyo-Myers says she saw that day, was not confronted by museum staff. Arroyo-Myers said the woman in the Black Lives Matter shirt left without incident, though she said the day’s events “didn’t sit right with the [staffers] involved.” 


Along with the open letter, Tolliver sent the Children’s Museum a list of changes he urged it to make. They include: a full audit of its finances to determine the equity of its spending patterns; a commitment to quarterly mandatory diversity and inclusion training for all staff; increasing to “at least 50 percent” the proportion of museum leadership that is Black, Indigenous and people of color; and making admission to the museum and Museum Lab free. He also wants the museum to “continually learn [from] and listen to staff, communities and the people that we serve” and to provide a forum for affected staff and constituents to meet with the board of directors.

In a statement, the museum responded that it already closely reviews its spending, conducts regular diversity and inclusion training, and is “always working on being more inclusive and diverse.”

The museum also recently posted a job listing for a manager of diversity, equity, accessibility and inclusion, a move it said has been in process for months. It noted that “very few museums in the world” have free admission, but that the museum offers free field trips and discounts for underserved communities.

The statement added that in the wake of the killing of George Floyd, and ramped-up movements for social and racial justice, it is “expanding and recommitting” to its process for listening to staff, communities, and those it serves. And it is developing plans for affected staff, particularly those who signed the open letter, “to participate in engagement sessions.”

Still, one current employee expressed skepticism about how the institution would ultimately respond.

“I think [the letter is] being misrepresented in the museum," said one current employee who signed it anonymously. “It’s about trying to better the museum. … I think it comes from love.”

Correction (11:23 p.m., August 7, 2020): This story was updated to include the name of a program that Black artists participated in, and to include material from a Children's Museum statement about future efforts to address racial equity concerns.

Editor's note: This story was updated on August 14, 2020 at 9:16 a.m. to include further reporting about the various events involved, including more detailed responses from sources and the museum.

Chris Potter contributed additional reporting.