2-1-1 Hotline Helps People Navigate the Maze of Human Services

Dec 13, 2013

Credit Hade2k / flickr

For anyone who has ever had to utilize social services: from help with unemployment, to getting utilities turned on or accessing SNAP benefits - being pointed in the right direction by a live person can be immensely helpful.

PA 2-1-1 Southwest is a resource and information hub that connects people with community, health and disaster services through a 24 hour hotline and website.

Julie DeSeyn is the Community Impact Director of the United Way and Director of 211 Southwest.

“There’s a lot of human services and trying to negotiate it--even as a professional--can be difficult because it’s just a maze. So having someone and a number you can call where you can get someone who can guide you through that is really helpful.”