Throughout the last year, the Pittsburgh Water and Sewer Authority has been implementing a new system for transmitting meter reading data. Many customers immediately saw changes to their bills, with some complaining of excessive charges, and even one filing a class-action lawsuit over the problems. Recently Pittsburgh City Council has pressured the organization to change the appeal process for the new bills and the overall culture of customer service at PWSA. Pittsburgh City Councilwoman Deb Gross who serves on the PWSA board as well as PWSA Executive Director Jim Good answer questions about the new meters and clarify what the authority is doing to improve their service.
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