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Move Over Disruptors, Meet Pittsburgh’s Maintainers

They’re everywhere — creators, innovators, mavericks — and they sure do know how to suck all the air out of a room. But most of the world’s work isn't making the newest technology or shaking up an entire industry, it’s shepherding the things that already exist. The falls a figure skater won’t take because the ice is perfect; the angst a patient won’t feel because a dentist helps care for her teeth; the hours not spent roadside thanks to an automotive technician: this is the fruit the maintainers' labor.

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Margaret J. Krauss is WESA's development and transportation reporter. She previously worked for Keystone Crossroads, a statewide reporting initiative that covers problems facing Pennsylvania's cities and possible solutions. Before joining Keystone Crossroads, Margaret produced a 48-part radio series about Pittsburgh's lesser-known history, biking 2,000 miles around the region to do so.